Privacy Policy

1. Introduction

Tikondwere ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site").

2. Information We Collect

A. Information You Provide

• Name and email address
• Phone number (optional)
• Mailing address (for donors)
• Payment information (processed securely by Stripe)
• Message content in contact forms
• Donation preferences and history

B. Information Collected Automatically

• IP address and browser type
• Pages visited and time spent
• Referring website
• Device information
• Location (city-level only)

C. Information from Third Parties

• Payment processors (Stripe)
• Email service providers (Resend)
• Analytics services (Google Analytics)

3. How We Use Your Information

We use collected information for:

• Processing donations and payments
• Sending tax receipts and confirmation emails
• Providing program updates to donors
• Improving our website and services
• Responding to inquiries and support requests
• Complying with legal obligations
• Preventing fraud and abuse
• Analyzing usage trends and improving user experience

4. Data Sharing

We do NOT sell, trade, or rent your personal information.

We may share information with:

• Stripe (payment processing only)
• Resend (email delivery only)
• Our accountant/auditor (for financial reporting)
• Legal authorities (if required by law)

5. Data Security

We implement strong security measures including SSL encryption, secure databases, and regular security audits. However, no method of transmission over the internet is completely secure.

Payment Security: All payment information is processed by Stripe, which is PCI DSS compliant. We never store credit card information on our servers.

6. Cookies

Our website uses cookies to improve your experience. See our Cookie Policy for details.

7. Your Rights (GDPR & CCPA)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing emails
• Request export of your data
• Lodge complaints with privacy authorities

To exercise these rights, email: info@tikondwere.com

8. Data Retention

• Donation records: 7 years (for tax/legal purposes)
• Email contacts: Until unsubscribe
• Website analytics: 26 months (Google Analytics default)
• Support inquiries: 2 years

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

10. Contact Us

If you have privacy concerns or questions, contact us at:
Email: info@tikondwere.com
Phone: +265 1 700 12300
Address: Plot 123, Chancellor Avenue, Lilongwe 3, Malawi

11. Changes to This Policy

We may update this policy occasionally. We will notify you of significant changes by email or by posting a notice on our Site.